I thought I would let you all in on a little secret. You DON’T want to hire BIG Images. That’s right. Go take your printing somewhere else. Trust me. As an insider working with this company for more that 5 years, taking all the customer compliments, dealing with all the joy and happiness from a job well done, helping customers to sell more product faster, I can tell you that the experience is just too jarring for most. You won’t know what to do. You’d be better off going somewhere else. Then you’ll get the service you expect from a printer. Here’s why:

1. BIG Images cares too much — their customer service is just too customer focused. How can a print shop survive without thinking about themselves first?
2. They’re too involved in their community — if they’re so involved in the community then they probably don’t have time for you.
3. BIG Images is too creative — no one wants a printer that adds creativity to the experience. That’s why the customer is the designer and they’re just the printer!
4. BIG Images is too fast — how can anyone do quality work THAT fast?!?
5. They think too much — your head will hurt after talking with them. They have too much knowledge, too many ideas.
6. They’re too BIG — no one needs BIG posters when you can settle for a small Kinko’s print.
7. BIG Images is too concerned with quality — their prints are so good you wont want to get rid of them when your campaign is over.
8. They’re too committed — it’d be nice to have to fight ‘em to keep their guarantees, but they do it without you even asking.
9. They’re too advanced — who wants to work with a printer that writes their own software? Or studies color? Shouldn’t they concentrate on paper or something?
10. They’re too connected — no one wants a printer that understands Web 2.0 and the social internet. Who stays that connected to their printer anyways?

Please, spread the word to your friends. Don’t let them get lulled in by these “relentless customer service” tactics. It’s just not fair. And if you’re one of those affected by what you read above share your story in the comments.